Happy Holidays! Our store will be closed from December 25 to January 5. Orders placed during this time will be dispatched starting January 6.

 

AUSTRALIA

We offer flat rate shipping on all our products. All goods shipped are insured and a tracking number will be provided.

GENERAL SHIPPING INFORMATION 

Orders will be sent by Australia Post.

Regular Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 3 business days.

Express Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 2 business days.

*Made to order jewellery will be dispatched within 5 business days. 

Please note that delivery times are estimates provided by Australia Post. Northern Sky will not be held responsible for any delay caused by the shipping providers.

Shipping Price Guide:

Local Pick-up | Click & Collect (Hawthorn, VIC)	Free	Mon to Sat 11am - 5pm
Orders $200 and over	Free	Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.
Regular Shipping	$9.95 - 17.95	Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.
Express Shipping	$15 - 24.95	Metro areas 1 - 2 business days

 

Tracking number will be sent to your contact email. Should you require a signature upon delivery please contact us hello@northernskycrystals.com

 

INTERNATIONAL SHIPPING

Shipping Price Guide:

Light goods shipping 0kg - 0.5 kg $24.95

Heavier items, please email us for a quote at hello@northernskycrystals.com.au

 

RETURNS 

If you have changed your mind, you may return items purchased within 14 days for a credit note or exchange for an item at the current same value. The item(s) must be unworn/unused.

We do not offer refunds for change of mind.

If your item is faulty, we will offer you a full refund with proof of purchase. If you do not have your receipt, we will happily exchange your item for another of the same value. 

For safety and hygiene reasons, we do not accept exchanges or refunds for earrings and hair/face accessories unless the items are faulty.

If your item is faulty, please contact us at hello@northernskycrystals.com and we will assist you with the process.