Shipping
AUSTRALIA
We offer flat rate shipping on all our products. All goods shipped are insured and a tracking number will be provided.
GENERAL SHIPPING INFORMATION
Orders will be sent by Australia Post.
Regular Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 3 business days.
Express Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 2 business days.
*Made to order jewellery will be dispatched within 5 business days.
Please note that delivery times are estimates provided by Australia Post. Northern Sky will not be held responsible for any delay caused by the shipping providers.
Shipping Price Guide:
|
Local Pick-up | Click & Collect (Hawthorn, VIC) |
Free |
Mon to Sat 11am - 5pm |
|
Orders $200 and over*
|
Free |
Metro areas up to 3 - 4 business days. Rural areas up to 6 business days. *excludes wall hanging crystals and crystal mobiles
|
|
|
$9.95 - 17.95 |
Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.
|
|
Express Shipping |
$15 - 24.95 |
Metro areas 1 - 2 business days |
Tracking number will be sent to your contact email. Should you require a signature upon delivery please contact us hello@northernskycrystals.com
INTERNATIONAL SHIPPING
Shipping Price Guide:
Light goods shipping 0kg - 0.5 kg $24.95
Heavier items, please email us for a quote at hello@northernskycrystals.com.au
RETURNS
Returns & Exchanges Policy
We want you to love your purchase, but if you’ve changed your mind, you’re welcome to return items within 14 days for a credit note or an exchange for another item of the same value (based on current pricing). Items must be unworn and unused.
For change of mind returns, you can either:
-
Drop your item back to us in-store, or
-
Return it by post. If posting back, we’ll organise a prepaid return label for you. The cost of this label will be deducted from your credit note amount.
Please note, we do not offer refunds for change of mind.
If your item is faulty, we’ll be happy to provide a full refund with proof of purchase. If you don’t have your receipt, we can offer you an exchange for another item of the same value.
For safety and hygiene reasons, we’re unable to accept returns or exchanges on earrings and hair/face accessories unless they are faulty.
If you believe your item is faulty, please get in touch with us at hello@northernskycrystals.com, and we’ll guide you through the next steps.