Shipping cost are calculated based on weight of the item(s) purchased.
Shipping Price Guide:
Local Pick-up | Click & Collect
(Hawthorn, VIC)
Free
Mon to Sat 11am - 5pm
Orders $200 and over
Free
Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.
Handling time before dispatch: 2 – 3 business days
Regular Shipping
From $9.95
Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.
Handling time before dispatch: 2 – 3 business days
Express Shipping
From $15
Metro areas up to 1 - 3 business days. Rural areas up to 6 business days.
Handling time before dispatch: 1 – 2 business days
All domestic deliveries are shipped through Australia Post. Tracking number will be sent to your contact email. Should you require express delivery or a signature upon delivery please contact us hello@northernskycrystals.com
Tracking number will be sent to your contact email. Should you require a signature upon delivery please contact us hello@northernskycrystals.com
INTERNATIONAL SHIPPING
Shipping Price Guide:
Light goods shipping 0kg - 0.5 kg $24.95
Heavier items, please email us for a quote at hello@northernskycrystals.com.au
RETURNS
Returns & Exchanges Policy
We want you to love your purchase, but if you’ve changed your mind, you’re welcome to return items within 14 days for a credit note or an exchange for another item of the same value (based on current pricing). Items must be unworn and unused.
For change of mind returns, you can either:
Drop your item back to us in-store, or
Return it by post. If posting back, we’ll organise a prepaid return label for you. The cost of this label will be deducted from your credit note amount.
Please note, we do not offer refunds for change of mind.
If your item isfaulty, we’ll be happy to provide a full refund with proof of purchase. If you don’t have your receipt, we can offer you an exchange for another item of the same value.
For safety and hygiene reasons, we’re unable to accept returns or exchanges on earrings and hair/face accessories unless they are faulty.
If you believe your item is faulty, please get in touch with us at hello@northernskycrystals.com, and we’ll guide you through the next steps.
